Frequently Asked Questions

Support

How do I reach customer support?

The easiest way is to shoot us an email at [email protected] Find our full contact info here.

How do I return or cancel my order?

Just reach out to [email protected] and we’ll take care of you.

What’s your return policy?

You can return any order within 60 days of purchase for a full refund. No questions asked.

What’s the catch with your 60-day money-back guarantee?

There is no catch. If you don’t absolutely love our products—if they don’t make your life better—we’ll refund your money.

How do I edit or cancel my subscription?

Simply login to your account and edit or cancel your subscription from the “My Account” page.




Shipping

What’s your shipping policy?

We use standard shipping from USPS because it’s reliable and economical. Unfortunately, we don’t offer free shipping.

How long will it take my order to ship?

All in-stock items ship within 24 hours of ordering (Monday through Friday), usually same day.

How long will it take my order to arrive?

Standard USPS shipping takes about 5-7 business days. If you live on the west coast, it’s generally 1-3 days.

How can I track my order?

As soon as your order ships we’ll send you an email with the details including your tracking number.




Rewards / Affiliate

How does your rewards program work?

When you sign up for an account, make a purchase, like us on social, or write a review—you earn keys which can be redeemed for product discounts. Read about the program here.

Do you provide samples?

Currently, no. But with our 60-day 100% satisfaction guarantee, you can try our products THEN decide if you like them.

How does your affiliate program work?

When you sign up to be an affiliate, you’ll receive a unique affiliate link. When anyone clicks that link, you’ll receive commissions on any purchases they make for the next 45 days. We’ll automatically deposit your earnings each month into your linked PayPal account. Get the full scoop here.




Product: Electrolyte Recovery Plus

What are electrolytes?

Electrolytes are charged minerals that conduct electricity to power your nervous system. The main electrolytes are sodium, chloride, potassium, magnesium, calcium, phosphorus and bicarbonate.

Why do I need electrolytes?

Electrolytes regulate many crucial bodily functions. They keep your body water optimized, your brain floating nicely in your skull, your heart beating, your muscles contracting, and much more. If you’re active or on a low-carb diet, you’re probably losing more electrolytes than you’re consuming through diet. These need to be replaced to feel and perform your best.

Why does the keto diet increase electrolyte needs?

Two reasons. First, whole food diets like keto are often low in electrolytes like sodium, chloride, magnesium, calcium and potassium. Second, restricting carbs lowers insulin levels, which makes you lose more electrolytes through urine. It’s a recipe for electrolyte deficiency, which is why many folks experience the range of symptoms known as “keto flu”.

What are the benefits of taking Electrolyte Recovery Plus?

Being low in electrolytes can lead to fatigue, cramps, headaches, and weakness. This is super common for keto and active folks, who lose more electrolytes through sweat and urine. Replacing electrolytes means better energy and less symptoms.

Why does Electrolyte Recovery Plus contain 12 other vitamins and minerals?

Along with electrolytes, B vitamins, vitamin C, selenium, and copper are important for energy, immunity, and general wellness.

How should I take Electrolyte Recovery Plus?

Take 1-3 scoops daily to support low-carb electrolyte needs, and take an extra scoop after exercise to support hydration and recovery.




Product: Key Keto Exogenous Ketones

What are ketones?

Ketones are tiny molecules that fuel your body with alternate energy when carbs are scarce. There are three types of ketones: beta-hydroxybutyrate (BHB), acetoacetate, and acetone. BHB is your main energy ketone, and the active ingredient in Key Keto. Read more about Ketones here.

What are exogenous ketones?

Exogenous ketones are ketones that originate outside your body. They’re nearly identical to the ketones your body makes on a keto diet.

What are the benefits of exogenous ketones?

Better energy, enhanced athletic performance, increased mental acuity, and a smoother adaptation to keto.

How much BHB per scoop of Key Keto?

11.1 grams BHB. Most studies showing benefits of exogenous ketones use a similar dose.

Will Key Keto put me in ketosis?

Yes, taking exogenous ketones elevates blood ketone levels for several hours.

Is taking exogenous ketones the same as eating a keto diet?

No. Exogenous ketones temporarily raise ketone levels, while eating a keto diet gets you burning fat to produce ketones. However, exogenous ketones can provide extra energy and comfort to augment a keto diet. They work well together.

Do I need to be on a low-carb diet to take Key Keto?

No, exogenous ketones will elevate ketones even in the presence of carbs. Still, we recommend a keto diet for maximum synergy and benefits.

When should I take Key Keto?

In the morning to increase alertness, in the afternoon to stay peppy, before a workout to increase energy, or as needed to support your transition to the keto diet.