What is your Return & Refund Policy?
If you’re not satisfied with your purchase you can return it within 60 days – HASSLE FREE and we will refund the original purchase price of the product.
Please note the following items are non-refundable:
- Original Shipping Charges
- Gift Cards
How do I return an item to you?
1. Email [email protected] your return request with the following information:
- a. Contact information (name, phone number, email address)
- b. Place of Purchase (Website, Amazon, etc.)
- c. Order Number
- d. Item Purchased
- e. Reason for Return
2. Key Nutrients will email you a shipping label to return the item.
3. Mail your return, using the label provided, back to Key Nutrients with the following included in the shipment:
- a. Original Purchase Receipt
- b. A Note Stating Reason for Return
When will I receive my return?
Refunds are processed within 2 to 5 days and will be re-credited to the original method of payment.
Is there a restocking charge for returned items?
No! No hassle, means no hassle.
What about damaged or defective items?
If an item is defective or was damaged in transit we’ll get it replaced ASAP. Just drop us a line at [email protected] and be sure to include your Order Number in the email subject line.
Can I cancel an order that hasn’t been shipped or is on backorder?
Yes you can, if your item is on backorder or hasn’t been shipped, you can contact customer service at [email protected] . We will cancel your order for a full refund. Be sure to include your Order Number in the email subject line.
We’re here to help! Just call or drop us a line:
Key Nutrients, LLC 9375 E. Shea Blvd., Suite 100 Scottsdale, AZ 85260 480-535-1660 Office [email protected]